After-Sales Service
After-sales service
We look after you once the furniture is delivered — file a claim, ask about spare parts or book a service visit, all through LINE.
Add @workstationoffice on LINE
Our main channel for sales and service enquiries.
Tap “file a claim” in the rich menu
The claim entry is available in the LINE chat 24 hours a day.
You are handed to @workstationcare
The dedicated after-sales team receives the case and checks the warranty.
Scheduling and repair
The team confirms the steps, the timeline and books a visit.
Start a claim
Add @workstationoffice on LINE and tap “file a claim” — available 24 hours a day.
Add @workstationofficeReach the claims team
For urgent cases, or if the rich menu is not convenient, message the after-sales team directly.
Before you file
- Photos of the issue — one wide shot and one close-up
- The SKU from your quotation or the sticker under the product
- Buyer or company name and a contact number
- Delivery date, or the purchase document number
Warranty
* Warranty terms differ per model; the binding terms appear on the quotation for your order.
Frequently asked questions
How do I file a claim for WorkStation Office furniture?
Add @workstationoffice as a LINE friend, then tap "แจ้งเคลมสินค้า" (file a claim) in the rich menu. You will be handed over to @workstationcare, the team dedicated to warranty claims. You can also call 095-424-4166 during business hours.
What information should I prepare before filing a claim?
Photos of the affected part, the SKU from your quotation or the sticker on the product, the buyer or company name, and the delivery date. That lets our team check the warranty terms quickly.
How long is the warranty?
Up to 5 years on the structure and 1 year on tops and door fronts, subject to each model's terms. The binding terms are stated on the quotation or sales document for your order.
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